validation.identification.verification.error

Bundle

Language English

Visible

Type

error

Sub-App

Environment

CALLCENTER

Description

Identification Verification Error

bulk_update

Off

Message

Please VERIFY the spelling of the Name and Social Security Number. The Name and Social Security Number must be entered as they appear on the caller Social Security card.
 
If the Name and Social Security Number fail identity verification:
 
Please select the back button and VERIFY the following: If caller has had a recent name change due to marriage or divorce or used a nickname please reenter the name correctly using the following guidance:
 

FIRST NAME Do not include the name of the co-applicant in this field. DO NOT use ANY type of accent marks in the name field as this will slow the processing of the registration. This field accepts a maximum of 50 alphabetic characters. MIDDLE INITIAL Enter the middle initial if available. LAST NAME Enter the last name in this field. If appropriate, enter JR, SR, III, etc., following the last name. (Example: JONES JR) This field accepts a maximum of 50 alphabetic characters.

 Last Name when applying with a dependent child's social security number If the caller is completing a registration using a dependent child's SSN, enter the childs first name, middle initial, and last name in the First Name, MI, and Last Name fields. When recording the household occupants, record the parent/guardian as the co-applicant.

. Damaged Dwelling Address Damaged property address Verify the Street Address, City, State and Zip Code where the damage occurred including the house number, building number or any apartment or lot number.
<br 8226; Do not abbreviate street names (23 Bk Mtn St instead use 23 Back Mountain St) or use the following in the address fields: 
 • If an apartment, record it as (example 23 Back Mountain St Apt B or 23 Back Mountain St Apt 4C). 
 • DO NOT enter a Post Office Box or General Delivery type address in this field. 
 • This is a required field. It accepts up to 60 alphanumeric characters. 
Vehicle/medical/dental/funeral only application, enter only the name of the street on which the damaged occurred. 
Current Mailing Address:
If the current Mailing Address is NOT the same as the damaged dwelling address enter the address where the caller is currently receiving mail; it does not have to be where they are living. You may enter a post office box number or general delivery address in this field. If possible, enter an address where they will receive mail for a minimum of 60-days. This field accepts up to 60 alphanumeric characters.
 SOCIAL SECURITY NUMBER A SSN is required to register, if the caller does not have a SSN (see Applying with SSN of a Dependent Child). Applying with SSN of Dependent Child If the caller does not have a SSN but does have a dependent child in the household with a SSN, enter that child's SSN and all of the child's information in the registrant's fields for this screen. Business ONLY If this registration is for business losses ONLY, enter the SSN of the responsible party for the business. This information will be used as an identifier only. Funeral ONLY Enter the social security number of the person responsible for the funeral expenses. E-MAIL ADDRESS Enter e-mail address if available. DATE OF BIRTH Enter the date of birth in the MM/DD/YYYY format. (Example: 01/01/1960)

Dac Message 2175