Contact Us

If you need emergency help, please call 9-1-1.

If you have questions about the process to apply for assistance, visit our FAQs page to find answers to common questions.

If you need help with your account, have technical problems, or want to find a DRC near you, the FEMA contacts below can help.


NOTE: For ALL questions and concerns related to COVID-19 Funeral Assistance, call FEMA's COVID-19 Funeral Assistance Helpline:

  • 1-844-684-6333
  • TTY 1-800-462-7585
  • If you use a relay service, such as video relay service (VRS), captioned phone, or others, give FEMA the number for that service.


FEMA Helpline

General questions or comments about FEMA disaster assistance for individuals and families can be emailed to:


    FEMA collects, maintains, uses, retrieves, and disseminates the personally identifiable information (PII) of individuals who apply for FEMA disaster assistance under the following authority:

    • The Robert T. Stafford Disaster Relief and Emergency Assistance Act (the Stafford Act), Pub. L. No. 93-288, as amended (42 U.S.C. 5121-5207), and
    • The System of Records Notice DHS/FEMA-008 Disaster Recovery Assistance Files, 78 FR 25282 (April 30, 2013)

    To get case-specific information, we must verify your identity before we can respond to your request. Please provide the following in your email ONLY if you are requesting case-specific information:

    • Your full name
    • Damaged property address
    • Your current mailing address, if different from damaged property address
    • Your current phone number, and
    • ONLY the last four (4) digits of your Social Security number

    FEMA may retain emails submitted to the AskIA email address for internal quality assurance purposes or to update your file, if needed. It is voluntary to provide the requested information. But if we are not able to verify your identity, we will not disclose any case-specific information or complete any updates to your file via email. We will direct you to the FEMA Helpline.

When emailing us, please include your name and location of the disaster (city and state). 

Contact FEMA's Helpline if you have questions about:

  • The help offered by FEMA.
  • How to apply for assistance.
  • Information in your account.

Call 7 a.m. to 1 a.m. ET, 7 days a week:

  • 1-800-621-3362 (711 or VRS available)
  • TTY 1-800-462-7585
  • If you use a relay service, such as video relay service (VRS), captioned phone, or others, give FEMA the number for that service.
  • Or write to:

    P.O. Box 10055
    Hyattsville, MD 20782-8055

FEMA COVID-19 Funeral Assistance Helpline

To apply for COVID-19 Funeral Assistance, and for ALL other questions and concerns about this program, call 1-844-684-6333 (TTY 1-800-462-7585), Monday through Friday, 9 a.m. to 9 p.m. ET.

You must apply by phone. FEMA will not accept online applications. Before you call, visit the COVID-19 Funeral Assistance page for more details.

Internet Help Desk

Contact the Internet Help Desk for help with:

  • Access to your account.
  • Lost or forgotten user ID, password, or PIN.
  • Errors or other site-related problems.

Call 24 hours a day, 7 days a week:

  • 1-800-745-0243

FEMA Disaster Recovery Centers

FEMA Disaster Recovery Centers (DRCs) are accessible meeting places set up to provide help after a disaster. There you can learn about FEMA or other assistance programs. You may also ask questions about your case or seek guidance on other disaster-related issues. The services offered at each DRC may vary.

There are two ways to find a DRC near you:

  1. Use the DRC Locator to find addresses and DRC details. Find info like the hours of operation, services offered, and driving directions.
  2. Text DRC and a ZIP code to 43362.

    Example: DRC 01234.

    Using this option does not add you to any messaging service. It’s just like doing a search on the web. (Standard text rates may apply.)


I M P O R T A N T   N O T E : The following information is provided for your reference and convenience. These contacts cannot provide any information or help with your FEMA account or your application for disaster assistance. You must contact the FEMA Helpline or visit a DRC for help with your account or application.

Assistance from Our Partners

To find assistance offered through our partners, go to Forms of Assistance:

  1. Under "Find Assistance By" select Federal Agency.
  2. Select any agency name(s) to get a list of their programs.
  3. Then click on any program name to view the details and contacts. 
  4. To learn more about each of our partners, visit the Partners page.

Media Contacts

For media inquiries, visit the FEMA Contact Us page and find your local News Desk or call 202-646-3272.

Disaster Fraud

Too often thieves and other criminals try to take advantage of survivors after a disaster. You may even have heard about scams, identity theft, and fraud in your area. To protect yourself, we encourage you to watch for suspicious activity and be careful who you give personal information to.

Don’t be afraid to ask for ID or ask questions if someone unknown approaches or calls you.

Visit the Disaster Fraud page to get information and contacts to report disaster fraud. Report any known or suspected fraud, waste, abuse, or mismanagement of disaster relief operations to FEMA or DHS. When you make a report, provide as much information as you can (who, what, when, where, why, and how). You may choose to remain anonymous.

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    Privacy Info

    Please read our Privacy Policy or email to learn more about our site policies and federal privacy laws.

    Vulnerability Disclosure Policy

    FEMA is committed to protecting user’s information from unauthorized disclosure. Please read FEMA’s Vulnerability Disclosure Policy to learn more. 

    Last Updated: 10/27/2021