Dac Message 2500

<span class="txt12">"Good morning/afternoon, Disaster Assistance, my name is ____________. How may I help you?" <br>"In what state did your damage occur?"<br><br>
[SERVICE REP: Please check the following information for persons who have already applied or are inquiring about some other type of assistance.
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After asking for the state in which the damage occurred, press F8 or click on the INFO BUTTON on the Tool Bar to determine whether we are still taking applications for the caller's disaster. If we are still taking applications for this disaster, press the NEW BUTTON. If this disaster is CLOSED, click the INFORMATION TAB and follow the instructions.
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If the caller needs to finish an incomplete application, then press <Ctrl-I> or click on the INCOMPLETE BUTTON.
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If the caller wants to check on the status of his or her application, then transfer the call to the Disaster Information Helpline.
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If the caller needs to obtain an address or phone number to another disaster assistance office (e.g., Red Cross or Public Information Officer), then press F8 or click on the INFO BUTTON on the Tool Bar to locate the appropriate information.
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If the caller is not in a federally declared disaster area, then refer the caller to his or her County Emergency Management Agency. Also refer the caller to his or her local American Red Cross Chapter. (The caller can find both of these numbers in the telephone directory.)]
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[SERVICE REP: If the caller wants to know about the TYPES OF ASSISTANCE AVAILABLE, then say:]
There are two main programs available.
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The Individuals and Households Program (IHP) is a combined FEMA and State program. This program provides money to help people in the area whose property has been damaged or destroyed and whose losses are not covered by insurance. This emergency program is designed to help with critical expenses that cannot be covered in other ways. There are two provisions of assistance available through this program. Housing Assistance may provide applicants who are uninsured or underinsured with money to rent a different place to live and/or to repair damage from the disaster. Other Needs Assistance provides financial assistance for uninsured or underinsured essential personal property and transportation needs to those who cannot afford a loan, as well as uninsured or underinsured medical, dental, and funeral expenses.
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The Small Business Administration (SBA) provides low-interest disaster loans for home, personal property, and business losses.
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