Program Description

The Inquiry Routing and Information System (IRIS) is a web-based inquiry tool found under "Contact Us" located on each page of the Department of Veterans Affairs (VA) website. You may get information about your own VA benefits claims as well as general information about the VA and any of its other benefits programs.

General Program Requirements

You can use any of the options below, found on the IRIS page, to get the information you need:

  • Veterans Crisis Hotline
  • My HealtheVet
  • Locations (Find a VA Facility)
  • Toll-free Telephone Numbers for contacting VA
  • Education Benefits
  • eBenefits Portal
  • Frequently Asked Questions (FAQs)
  • Ask a Question
  • Paperwork Reduction Act Notice

You may also use IRIS to submit compliments, complaints, and suggestions.

Application Process

There is no application process to access IRIS. You must use the form under Ask a Question to ask questions.

Last Updated: 09/01/2021