1-800-621-3362, 7 a.m. to 10 p.m. (in your time zone), 7 days a week. Hours may be longer during high disaster activity.
If you use a video relay service (VRS), captioned telephone (CTS), or other service, give FEMA your number for that service.
Or write to:
- FEMA
P.O. Box 10055
Hyattsville, MD 20782-8055
Contact FEMA's Helpline if you have questions about:
- The help offered by FEMA.
- How to apply for assistance.
- Information in your account.
The Helplline can't answer questions about account creation or sign-in. You must contact the Login.gov Help Center.
AskIA Email – General Questions or Comments
You can email general questions or comments about FEMA assistance for individuals and families to:
FEMA collects, maintains, uses, retrieves, and shares the personally identifiable information (PII) of people who apply for FEMA disaster assistance under the following authority:
- The Robert T. Stafford Disaster Relief and Emergency Assistance Act (the Stafford Act), Pub. L. No. 93-288, as amended (42 U.S.C. 5121-5207), and
- The System of Records Notice DHS/FEMA-008 Disaster Recovery Assistance Files, 78 FR 25282 (April 30, 2013)
To get case-specific information, we must verify your identity before we can respond to your request. Please provide the following ONLY if you want to get information about your case:
- Your full name.
- Damaged property address.
- Your current mailing address, if different from damaged property address.
- Your current phone number.
- ONLY the last four (4) digits of your Social Security number.
FEMA may keep emails submitted to the AskIA email address for internal quality assurance purposes or to update your file, if needed. You don't have to provide the information we requested. But if we are not able to verify your identity, we will not be able to help with your request by email. We will direct you to the FEMA Helpline.
When you email us, please include your name and location of the disaster (city and state).
Login.gov Help Center
Visit Login.gov Help Center or call 1-844-875-6446, 24 hours a day, 7 days a week.
Contact the Login.gov Help Center for help with:
- Access to your account.
- Lost or forgotten password.
The Help Center can't answer questions about your application or information in your account. Contact the FEMA Helpline.