If you are in need of emergency help, please call 9-1-1. The contacts listed on this website should be used to contact FEMA for information relating to disaster assistance.
If you have questions about applying online, assistance offered by FEMA or accessing your online FEMA account contact FEMA’s Helpline. Representatives are available seven days a week from 7 a.m. to 10 p.m. local time.
Email your question to AskFEMA@mailps.custhelp.com. You will receive a response in one to two business days.
Call the FEMA Helpline 1-800-621-FEMA (1-800-621-3362).
Disaster assistance applicants who have a speech disability or hearing loss and use TTY should call 1-800-462-7585.
For those who use 711 or Video Relay Service (VRS), call 1-800-621-FEMA (1-800-621-3362).
Contact FEMA by mail at P.O. Box 10055, Hyattsville, MD 20782-8055.
FEMA Internet Help Desk
If you need assistance with a lost or forgotten user ID, PIN or password, error message or other technical issue contact FEMA’s Internet Help Desk at 1-800-745-0243. Representatives are available 24 hours a day, seven days a week.
FEMA Disaster Recovery Center
At a Disaster Recovery Center (DRC), survivors can meet face to face with FEMA staff to learn how they can get help after a disaster. DRCs are set up in convenient locations to make it easier for survivors to learn about the disaster assistance process or to ask questions about their application.
Search online for DRCs nearest to your location using the DRC Locator.
Find DRCs nearest to your location by texting DRC and a ZIP Code to 4FEMA (43362).
Assistance from Partner Agencies
To find assistance available from DisasterAssistance.gov partners, please visit the Assistance by Federal Agency page. Click on the agency and then the specific program name. Contact information appears at the bottom of each program description.
To learn about DisasterAssistance.gov's partners, visit the Partners page. For information about how to add your agency's disaster assistance program to this site, please send an email to DAIP@dhs.gov.
To report disaster fraud, please do one of the following:
Call the anonymous FEMA Waste, Fraud and Abuse Hotline at 1-800-323-8603.
Fax the Department of Homeland Security (DHS) Office of the Inspector General Hotline at 202-254-4297.
Email FEMA’s Office of the Chief Security Officer Tipline at FEMA-OCSO-Tipline@fema.dhs.gov.
Write to the DHS Office of Inspector General, Attn: Office of Investigations Hotline, 245 Murray Drive SW, Building 410/Mail Stop 2600, Washington, DC 20528.