Contact Us

If you need emergency help, please call 9-1-1. You should only use the contacts listed here to contact FEMA for disaster-related matters.

Please read our Privacy Policy or email to learn more about our site policies and federal privacy laws. You can also find answers to common questions in our FAQs.

FEMA Helpline

Contact the FEMA Helpline if you have questions about:

  • The help offered by FEMA.
  • How to apply for assistance.
  • Information in your account.

Call 7 a.m. to 11 p.m. ET, 7 days a week:

  • 1-800-621-FEMA (1-800-621-3362)
  • TTY 1-800-462-7585
  • 711 or VRS 1-800-621-3362
  • You can also email: (Get a response in 1 to 2 business days.)
  • Or write to:

    P.O. Box 10055
    Hyattsville, MD 20782-8055

    FEMA Internet Help Desk

    Contact the FEMA Internet Help Desk for help with:

    • Access to your account.
    • Lost or forgotten user ID, password, or PIN.
    • Errors or other site-related problems.

    Call 24 hours a day, 7 days a week:

    • 1-800-745-0243

    FEMA Disaster Recovery Centers

    FEMA Disaster Recovery Centers (DRCs) are accessible meeting places set up after a disaster. There you can learn about FEMA or other assistance programs. You may also ask questions about your case or seek guidance on other disaster-related issues. The services offered at each DRC may vary.

    There are two ways to find a DRC near you:

    1. Use the DRC Locator to find addresses and DRC details. Find info like the hours of operation, services offered, and driving directions.
    2. Text DRC and a Zip Code to 4FEMA (43362). Example: DRC 01234. Using this option doesn’t add you to any messaging service. It’s just like doing a search on the Web. (Standard text rates may apply.)

    Assistance From Our Partners

    To find assistance offered through our partners, go to Assistance by Federal Agency:

    1. Click on any agency name to open a list of their programs.
    2. Then click on any program name to view the details and contacts. 
    3. To learn more about each of our partners, visit the Partners page.

    Do you work for a federal agency? If so, email to learn how you could add your agency's disaster assistance programs to our site. e-Newsletter

    Email Updates
    Sign up for the e-Newsletter to get updates about DAIP and our website enhancements.

    Media Contacts

    For media inquiries, visit FEMA's Media Contacts or call 202-646-3272.

    Disaster Fraud

    To report disaster fraud, there are several options:

    • Call the FEMA Waste, Fraud and Abuse Hotline at 1-800-323-8603. You don't have to give your name.
    • Fax the DHS Office of the Inspector General (OIC) Hotline at 202-254-4297.
    • Email FEMA’s Office of the Chief Security Officer (OCSO) Tipline at
    • Write to:

      DHS Office of Inspector General
      Attn: Office of Investigations Hotline
      245 Murray Drive SW
      Building 410/Mail Stop 2600
      Washington, DC 20528

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    Last Updated: 10/07/2015